Privacy Policy

Effective Date: 1/8/2025

Carols of the Heart, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information both online and in person. By engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Data Provided Directly by You:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Health Information: Health history or other information provided as part of our intake forms or consultations.

  • Payment Information: Billing details and transaction data (processed securely by third-party providers).

1.2 Information Collected Online:

  • Website Usage Data: IP addresses, browser type, and cookies to enhance user experience.

  • Communication Preferences: Information provided when signing up for text notifications, newsletters, or filling out forms.

2. How We Use Your Information

We use the information we collect to:

  • Provide and personalize our services.

  • Communicate with you about appointments, events, or services.

  • Share links to free content and promotional updates (with your consent).

  • Maintain compliance with applicable laws and regulations.

  • Ensure the security of your personal information.

3. Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information:

  • With Service Providers: To process payments or manage email/text communication systems.

  • As Required by Law: To comply with legal obligations, court orders, or government regulations.

4. Data Security

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your data, subject to legal or regulatory requirements.

To exercise these rights, please contact us at carolsoftheheart@gmail.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Carols of the Heart, LLC
20 Eileen Street, Albany, NY 12203
carolsoftheheart@gmail.com
518-545-5467

Thank you for trusting us with your personal information.